1.General
1.1. These terms and conditions apply to all bookings made with HNH Transfers for Private Hire and Airport Transfer services.
1.2. By booking with us, you agree to these terms and conditions, which constitute a binding agreement between you (the passenger) and HNH Transfers.
1.3. Our services are provided subject to availability and at our discretion. We reserve the right to refuse service to anyone.
2.Booking and Confirmation
2.1. All bookings must be made through our website, WhatsApp, telephone or email.
2.2. Bookings are confirmed upon receipt of a booking confirmation email or message from us. This confirmation will include details of the service, including the date, time, pick-up and drop-off locations, and the fare.
2.3. It is the passenger’s responsibility to check the booking details for accuracy and inform us of any discrepancies immediately. Any errors reported after the dispatch of a vehicle may result in additional charges.
2.4. Bookings should be made at least 24 hours in advance to ensure availability. Last-minute bookings are subject to availability.
2.5. Surcharges will be added to the fares on match days, event days, festivals and other major events. Fares may also be higher during festive seasons such as Christmas, Easter, New Year’s Eve, New Year’s Day and during other busy periods.
3.Pricing and Payment
3.1. Our fares are fixed and agreed upon at the time of booking based on the information provided by the passenger.
3.2. Payments can be made by credit card, debit card, or any other accepted payment method at the time of booking. We do not accept cash payments for pre-booked services.
3.3. Additional charges may apply for extra services such as additional stops.
3.4. All fares are inclusive of toll charges and any other mandatory fees unless otherwise stated.
3.5. A receipt will be provided via email upon completion of the service.
4.Changes to Bookings
4.1. Any changes to bookings must be requested at least 12 hours before the scheduled pick-up time.
4.2. We will do our best to accommodate changes but cannot guarantee availability. If changes result in a longer route or additional services, extra charges may apply.
4.3. If the changes are substantial and require rebooking, the original booking may be subject to cancellation fees as per our cancellation policy.
4.4. Changes cannot be made by our drivers.
5.Passenger Responsibilities
5.1. Passengers must be ready for pick-up at the scheduled time and location. Delays caused by passengers may incur additional waiting charges.
5.2. Passengers must ensure that they have provided accurate contact information and flight details. Incorrect information may result in missed services or additional charges.
5.3. Passengers are responsible for ensuring compliance with airline luggage restrictions and must inform us of any oversized or excess luggage such as sports equipment, at the time of booking. Failure to do so may result in additional charges or refusal of service.
5.4. Passengers must inform us if they require special assistance or have any specific needs at the time of booking.
6.Driver Responsibilities
6.1. Our drivers will arrive at the pick-up location at least 10 minutes before the scheduled pick-up time. In case of unforeseen delays, passengers will be notified promptly.
6.2. Our drivers will assist with loading and unloading luggage. However, they are not responsible for any damage to the luggage unless caused by gross negligence.
6.3. Drivers will provide a safe and courteous service, adhering to all traffic laws and regulations.
7.Delays and Waiting Time
7.1. We offer a complimentary waiting time of up to 60 minutes for airport from the actual flight landing time and 10 minutes from non-airport locations. After this period, additional waiting time will be charged at £5 for every 10 minutes.
8.Liability
8.1. We will not be liable for any delays caused by circumstances beyond our control, such as traffic, weather conditions, road closures, or flight delays. In such cases, we will do our best to inform passengers and arrange alternative solutions.
8.2. We are not responsible for any missed flights or appointments due to delays caused by passengers or inaccurate information provided at the time of booking.
8.3. Passengers are responsible for their personal belongings. We are not liable for any loss or damage to luggage or personal items during the transfer.
9.Conduct
9.1. Passengers are expected to behave in a respectful and safe manner during the transfer. Any form of misconduct, abusive behaviour, or endangerment to the driver or other passengers will result in immediate termination of the service without refund.
9.2. Smoking, alcohol consumption, and the use of illegal substances are strictly prohibited in our vehicles.
9.3. Passengers must follow the driver’s instructions regarding safety and conduct during the journey.
10.Amendments
10.1. We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately.
10.2. It is the passenger’s responsibility to review these terms and conditions regularly. Continued use of our services following any amendments constitutes acceptance of the new terms and conditions.
11.Contact Information
11.1. For any queries or issues regarding your booking, please contact us via email at hnhtransfers@gmail.com , by phone on +447414282899 or WhatsApp +447359757200. Our customer service team is available 24 hours/7 days a week.
11.2. Complaints or feedback can be submitted through our website, email, or WhatsApp. We strive to respond to all complaints within 24 hours and resolve any issues promptly.
By booking our private hire and airport transfer service, you acknowledge that you have read, understood, and agree to these terms and conditions.
